Every book starts somewhere. This one started at a crossroads: part daydream and part serious effort to avoid graduate school homework.
I won't tell you where I was when it happened — officially, I don't exist during business hours. What I can tell you is that I live and work in the same world where PICS takes place. The government buildings, the bureaucratic absurdity, the jargon, the SOPs — none of that was researched. It was remembered. Sometimes it was experienced that morning. At the...